Refund policy
We stand behind the quality of every ARKO product. If something isn’t right, we’ll make it right.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible:
- Items must be unworn, unused, and in original condition
- All tags and original packaging must be included
-
Proof of purchase is required
How to start a return
To initiate a return, contact us at:
Please include:
- Your order number
- The item(s) you wish to return
If your return is approved, we will provide instructions for the next steps.
Returns sent without prior approval will not be accepted.
Return shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Damages & issues
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours so we can resolve the issue quickly.
Non-returnable items
We do not accept returns for:
-
Final sale items
- Gift cards
- Personal care products (if applicable)
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return your original order
- Place a new order
European Union – 14 day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still meet return conditions:
- Unworn
- Unused
- In original packaging with tags
Refunds
Once your return is received and inspected:
- If approved → refund will be issued to your original payment method
- Processing time: 5–10 business days
Please note that banks may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at: